Refund and Returns Policy for Flexicases
At Flexicases, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Below is our Refund and Returns Policy to ensure a smooth process.
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- The product must be in unused, original condition with all packaging intact.
- Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized cases.
- Items marked as Final Sale.
Return Process
- Contact Us
Reach out to our support team at info@flexicases.com to initiate the return process. - Package the Item
Safely pack the item in its original packaging to prevent damage during transit. - Send the Item
Ship the item to the return address provided by our team. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed within 7-10 business days back to your original payment method.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact our support team.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide a replacement or refund, including return shipping costs.
Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to contact us at:
- Email: info@flexicases.com
This Refund and Returns Policy ensures transparency and trust in every transaction. Let me know if you need further adjustments or personalization!